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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the platform secure. This policy explains what data we hold, how we use it, and how you can request changes or removal.

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229 How We Handle Your Information
DATA HANDLING

Security and Control Measures

We use encryption for login credentials and payment data, restrict access to customer information on a need-to-know basis, and regularly review our data-storage practices. You control your own marketing preferences, can view your transaction history at any time, and may request account closure through support.

Encrypted Storage

Password hashes, wallet references and session tokens are encrypted at rest. Payment data exchanged with bKash, Nagad and Rocket providers travels over secure channels, and we do not store your wallet PIN or OTP codes.

Access Permissions

Only authorised platform staff can view customer records, and access is logged for audit purposes. Third-party game providers receive anonymised session identifiers; they do not see your mobile number, email or wallet details.

Cookie Controls

Essential cookies maintain your login state and language preference. Optional analytics cookies track page views and help us improve navigation. You can disable analytics cookies in your browser settings without affecting core platform functions.

Data Retention

Transaction records for deposits, withdrawals and game rounds are kept for the period required by financial record-keeping standards. Inactive accounts may be archived after extended periods of no login activity; archived data can be restored on request.

PRIVACY QUESTIONS

Reach Us About Your Data

If you have questions about what we store, want to request a copy of your data, or ask us to remove your account information, our support team is ready to help. Contact us through live chat for immediate responses, email for detailed requests, or check the help section for common privacy topics.

Team online

Live Chat

Open the chat widget in the bottom right corner of any page. Privacy and data-access requests are handled by our support team during active hours, with responses typically within a few minutes for straightforward queries.

Email Support

Send your data-access or removal request to our support email listed in the contact footer. Include your registered mobile number and account email so we can verify your identity before processing the request.

Help Centre

Browse the privacy and account-security section of our help centre for guidance on managing cookie preferences, opting out of marketing messages, and understanding what transaction logs we keep for bKash, Nagad and Rocket payments.

Privacy Policy Answers

We collect your mobile number, email address and a password you create. When you deposit via bKash, Nagad or Rocket we capture the transaction reference and amount to credit your balance.

Contact our support team through live chat or email with your registered mobile number and account email. We will verify your identity and send a data summary within a reasonable timeframe.

Yes. Submit an account-closure request through support. We will process the deletion after any pending withdrawals clear, and retain only the transaction records required for financial compliance in applicable jurisdictions.

No. bKash, Nagad and Rocket transaction references stay within our payment-processing system. Game providers receive anonymised session tokens, not your wallet numbers or personal contact information.

Open your account settings and toggle off marketing messages, or click the unsubscribe link at the bottom of any promotional email. Essential account notifications such as withdrawal confirmations will still be sent.

Essential cookies keep you logged in and remember your language choice. Optional analytics cookies track page views. You can disable analytics cookies in your browser; essential cookies remain active to maintain platform functionality.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.